Get full-scale, managed technical support with priority response and 24/7 availability.
The Dokan Premium Support Plan is designed for high-traffic marketplaces that need constant uptime, advanced debugging, and dedicated attention from experienced engineers. (Cancel anytime)
Dokan Premium Support
$ 499 / month
Description
Your marketplace deserves premium attention — 24/7 reliability, rapid problem-solving, and expert-level guidance.
The Dokan Premium Support Plan gives you a dedicated technical team to manage every aspect of your site’s performance, stability, and user experience.
💼 Everything in Professional, plus
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Dedicated support specialist (assigned on demand)
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Advanced plugin conflict resolution
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Emergency downtime recovery (24/7 response)
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Vendor account troubleshooting
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Scalability & upgrade consulting
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Minor feature fixes and UI adjustments
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Payment and order issue resolution
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Payment integration validation
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Deep-dive debugging (site, Dokan, vendor, customer)
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Email server diagnostics & fixes
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Weekly uptime and performance reports
🕒 Support Details
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🎟️ Ticket Support — response within 12 hours
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📧 Email Support — response within 12 hours
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📂 Unlimited support tickets
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💬 Premium Live Chat (priority queue)
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📞 5 scheduled calls per month
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🕓 24/7 support coverage*
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☎️ WhatsApp (urgent cases only)
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💼 Slack (on demand)
💳 Subscription Terms
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$499/month — cancel anytime
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Managed by senior Dokan specialists
💡 Ideal for established marketplaces requiring top-tier reliability, faster fixes, and continuous expert oversight.
